Privacy Policy

  • physical education school trip to Cologne
    The German Sports & Olympic Museum is a firm favourite on a school trip to Cologne.
  • Amsterdam school trip
    A visit to Anne Frank's House is a must on any school trip to Amsterdam.
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    Memento Park makes for a fascinating visit on a History school trip to the Hungarian capital.
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    Bring Mathematics to life with a visit to the Science Museum's Winton Gallery.
  • Brussels school trip
    Mini-Europe makes for an interesting excursion on a Brussels school trip.

Broadway Tours is an independent company and is fully committed to protecting our users’ privacy. This privacy policy explains how we collect, store and use personal data about you when you browse our website and/or make a enquiry or booking with us. By using the Broadway Tours website and or making an enquiry or booking with us, you are consenting to the practices stated in the privacy policy below.

Your Personal Data – What We Collect

When you browse and request information from our website or book with us via email or the telephone, we collect certain information from you and for all party members where applicable. These may include:

  • Personal details (name, age, date of birth, nationality, gender, job title)
  • Personal documentation (passport number & expiry date, visa details)
  • Contact details (school address, email address, school landline & mobile numbers, emergency contact telephone numbers)
  • Travel details and requirements (coaching services, accommodation, visit bookings)
  • Financial details (in some cases, we may also request credit card or bank details to process a payment).

In making a booking, we may also collect “sensitive personal data”, namely special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and any dietary restrictions which may disclose the religious beliefs of you or your group members. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.

We will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information and only collect this information where it is necessary to deliver our services to you.

You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.

Use of Cookies & External Tools

Our website currently does not use cookies to store information however we use other sites such as Google Analytics which do use cookies for the purpose of storing website statistics and allowing us to make improvements to the usability of our site. This includes, but is not limited to, where you came from to visit our website, the country and area where your computer is located, which pages you viewed during your visit and any searches you made whilst on the website.

By using our website, you consent to us using the above mentioned tools. Our website may contain links to other sites not controlled by us and once you leave our site, you are no longer governed by our Privacy Policy and Terms & Conditions. It is your responsibility to check the status of these sites.

How We Use Your Personal Data

Where required and with your consent, we use your personal data in order to:

  • Manage your tour booking and provide specific services for you (flights or ferry crossings, accommodation, coach transfers, insurance and itinerary arrangements)
  • Communicate with you via email, phone or mobile app for administrative or operational reasons pertaining to your trip (you will continue to receive these even if you have opted out of receiving our marketing communications)
  • Provide information about subject-related trips based on information received via our website enquiry or quotation request forms, direct email, telephone or that is in the public domain (e.g. on a school website)
  • Legally protect your vital interests or the vital interests of those around you, as well as our own lawful interests or those of other organisations, provided your rights don’t override these (administration, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection)

We will only use your personal data for the purpose(s) it was collected or for purposes which are closely related to this. We will inform you and seek your consent, if we need to use it for other purposes.

By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.

Transferral of Data to Third Parties

We use carefully-selected third-party agents and ground handlers in certain destinations to provide essential services including accommodations, meals, transfers and visits. Where we share your personal data with a third-party provider, we will only disclose the information necessary to permit them to perform and provide the services requested by us on your behalf.

If we cannot pass this information to the relevant suppliers, we will be unable to provide your booking. In making a booking with Broadway Tours, you consent to this information being passed on to the relevant persons.

In order to provide you with our services and for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, as well as any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check.

Depending on your destination, we may disclose and process your information outside the UK/EEA (European Economic Area). If you do travel outside the EEA, please note that controls on data protection may not be as strong as the legal requirements in this country.

Securing Your Personal Data

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. It is important to note however that emails containing personal data sent to/from us will not be encrypted and we do not record telephone conversations.

We will securely delete any personal information held for the performance of any contract when it is no longer required for the fulfilment of a booking.

Direct Marketing Material

Where you have previously enquired or made a booking with Broadway Tours, unless specifically stipulated otherwise, we believe you have a legitimate interest in our services and as such, we may send you information on offers, destinations and ideas for school trips, either via direct email or email newsletter.

If you do not wish to receive such information or would like to change your preferences at any time, please refer to “Your Rights” below. We never pass your details on to third parties for marketing purposes.

Your Rights

You are entitled to request a copy of the information we hold about you and to rectify any inaccuracies. You also have the right to withdraw consent, at any time, to our processing of your personal data, on the legal basis of legitimate business interest, based on previously-given consent.

Furthermore, you also have the right to ‘erasure’, namely for us to delete the personal data held on file in the unlikely event that your data has been unlawfully processed, it is no longer relevant for us to continue storing it, for compliance with a legal obligation or because you withdraw consent.

Please email info@broadwaytours.co.uk should you wish to request this.

You also have the right to request not to receive direct marketing material from us at any time. You can either use our “unsubscribe” link on our email newsletters or email us directly at info@broadwaytours.co.uk to request that your data be removed from our mailing list.

Please note that if you do unsubscribe from promotional email newsletters, you may still receive essential email communications specifically relating to your original enquiry or any booking you have with us.

Furthermore if you ask us to cease or restrict the processing of your personal data, it may prevent us from complying with legal requirements such as the provision of Advance Passenger Information to government authorities, or even the provision of services to you.

Contacting Broadway Tours

If you have any questions about our privacy policy, the practices of this site, or your dealings with this website, you can email us at info@broadwaytours.co.uk or write to us at Broadway Tours, 2 Clarence Villas, Wanswell, Berkeley, Glos, GL13 9SD. Our Data Compliance Officer is Tim Knight.

Updating Our Privacy Policy

This Privacy Policy was updated in May 2018. We reserve the right to modify it at any time.

Images courtesy of NBTC, Szoborpark, Science Museum, www.visitbrussels.be.

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